Privacy Policy

This Privacy Policy describes how Runtime Dynamics LLC ("we," "us," or "our") collects, uses, and shares your information when you use our website and services (the "Service").

Last updated: February 10, 2025

I. Information We Collect

We collect the following categories of information:

1. Information You Provide Directly:
   • Account Information: When you register for an account, we collect your email address, first name, last name, and a username and password. The legal basis for processing this data is the performance of a contract (providing the Service).
   • Support Interactions: When you contact us via our LiveAgent chat or email support, we collect your name and email address (if provided), chat transcripts, and conversation history. The legal basis for this is our legitimate interest in providing customer support and improving our services.
2. Information Collected Automatically:
   • Usage Data: We use Umami, a privacy-focused analytics tool, to collect *anonymized* information about how you use our Service. This includes your IP address (which is anonymized by Umami), browser type, operating system, referring/exit pages, date/time stamps, and pages visited. Umami *does not* collect personally identifiable information. The legal basis for this is our legitimate interest in improving our Service.
   • Cookies and Similar Technologies: We use cookies (small text files stored on your device) for the following purposes:
     • Essential Cookies: These are necessary for the Service to function. They enable login, session management, and security features. We do not require consent for these cookies.
     • Analytics Cookies: We use Umami's analytics cookies to collect the usage data described above. These cookies are *only* set if you provide consent via our cookie banner. You can change your cookie preferences at any time.
     • Support Cookies: The LiveAgent widget uses cookies to maintain chat sessions and improve the functionality of the support feature.
   • Metadata Collected via LiveAgent: When using the LiveAgent chat, we collect metadata such as your IP address, browser type, and session time for support purposes. The legal basis for this is our legitimate interest in providing customer support and improving our services.

II. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: This includes account management, user authentication, and delivering the core features of our platform.
• Customer Support: We use your information to respond to your inquiries, troubleshoot problems, and improve our support services.
• Service Improvement: We analyze usage data to understand how our Service is used, identify areas for improvement, and develop new features.
• Security: We use information to protect the security and integrity of our Service and prevent fraud and abuse.
• Communication: We may use your email address to send you important updates about the Service, such as security notices, changes to our terms, or information about new features. You can opt out of non-essential communications.
• Legal Compliance: We may use your information to comply with applicable laws and regulations.

III. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We use third-party service providers to help us operate our Service. These include:
  • Cloud Hosting Providers: For storing our data and running our application.
  • Payment Processors: If you make purchases through our Service, we use a payment processor to handle transactions. We do not store your full payment card details.
  • Email Service Providers: For sending transactional and service-related emails.
  • LiveAgent: For providing customer support chat and email functionality. (See their privacy policy: LiveAgent Privacy Policy)
  These providers are contractually obligated to protect your information and only use it for the purposes we specify.
• For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process. We may also disclose information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service.
• With Your Consent: We will not share your Personal Information with third parties for marketing purposes without your explicit consent.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you with third parties for industry analysis, research, or other purposes.

IV. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period will vary depending on the type of information and the purpose for which it was collected. For example, we may retain account information for as long as your account is active and for a reasonable period thereafter to allow you to reactivate your account. We may retain support interaction data for a period necessary to resolve disputes, improve our services, and comply with legal obligations.

V. Your Data Rights (GDPR, CCPA, and Other Rights)

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain some data for legal compliance).
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, including processing based on legitimate interests.
• Withdraw Consent: Where we rely on your consent to process your personal information (e.g., for analytics cookies), you have the right to withdraw that consent at any time. You can manage your cookie preferences through our cookie banner.
• Do Not Sell My Personal Information (CCPA): We do not sell your personal information.

To exercise these rights, please contact us at support@bruce.tools. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

VI. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect data transmitted to and from our Service (e.g., using HTTPS).
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Secure Storage: We store your data on secure servers.
• Regular Security Assessments: We regularly assess and update our security practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

VII. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at support@bruce.tools. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

For scholars and students using our service for educational purposes, we will require consent from a parent or guardian if the student is under 13 years old, as per the Children's Online Privacy Protection Act (COPPA).

VIII. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We may also notify you via email. You are advised to review this Privacy Policy periodically for any changes.

IX. Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us at support@bruce.tools.

X. Educational Use

Our Service is available for use by scholars and students of all ages for educational purposes. We encourage the use of our technology to help build and hone technology skills, and we offer free access to our service for registered and credible institutions, including public schools. To apply for free access, please contact us at support@bruce.tools with proof of enrollment or affiliation with a qualified institution. We also comply with other applicable laws and regulations related to student data protection, such as FERPA and COPPA, when providing our service to scholars and students for educational purposes.

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